Returns / Exchange
Return Policy for In-store Purchases of Rugs, Lighting, Accessories and Décor
We gladly accept returns of all regularly priced merchandise for exchange or refund as long as the item(s) are returned within 7 days of your receipt. Merchandise must be returned in the original condition, with original packaging and tags. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sale or discounted merchandise is final sale and cannot be returned.Return Policy for In-store Furniture Purchases
Please be diligent in your selections and utilize our expert service before deciding on an item. The majority of our furniture is considered special order, therefore not returnable. If a furniture item was purchased off the floor, we accept returns of all regularly priced merchandise for exchange or refund as long as the item(s) are returned within 7 days of your receipt. Merchandise must be returned in the original condition, with original packaging and tags. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sale or discounted merchandise is final sale and cannot be returned.Return Policy for On-line Furniture purchases
Please be diligent in your selections and utilize our expert service before deciding on an item. The majority of our furniture is considered special order, therefore not returnable. If an item has been deemed returnable by a team member, the purchaser is responsible for return shipping fees.Return Policy for On-line purchases arriving with damage
If your item(s) arrive with visible outside damage to the box, please refuse the shipment with the carrier. Take photos of all damage to exterior of package(s), you will need this for any claims. If your item(s) arrive damaged with no visible damage to outside box, also take photos of interior damage. All damage must be reported within 48 hours / 2 days of receiving your order. Any claims made after 2 days are deemed outside of Hausful's assistance. Please email photos of all damage to sales@hausful.com.Return Policy for Floor Sample Sale Purchases
Please be diligent in your selections and utilize our expert service before deciding on an item. Sale and Floor Sample merchandise is final sale and cannot be returned.