RETURNS & EXCHANGES

Return Policy for Rugs, Lighting, Accessories and Décor purchases in-store

 We gladly accept returns of all regularly priced merchandise for exchange or refund as long as the item(s) are returned within fourteen (14) days of your receipt. Merchandise must be returned in the original condition, with original packaging and tags. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sale merchandise is final sale and cannot be returned.

 

Return Policy for Furniture purchases in-store

Please be diligent in your selections and utilize our expert service before deciding on an item.  The majority of our furniture is considered special order, therefore not returnable. If a furniture item was purchased off the floor, we accept returns of all regularly priced merchandise for exchange or refund as long as the item(s) are returned within fourteen (14) days of your receipt. Merchandise must be returned in the original condition, with original packaging and tags. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sale merchandise is final sale and cannot be returned.

 

Return Policy for Furniture purchases via on-line / call-in order

Please be diligent in your selections and utilize our expert service before deciding on an item. The majority of our furniture is considered special order, therefore not returnable.

Return Policy for Floor Sample Sale purchases

Please be diligent in your selections and utilize our expert service before deciding on an item.  Sale merchandise is final sale and cannot be returned.

 

Ordering Non-Stocked / Special Order Items

For items that are currently out of stock, please contact Hausful for availability.Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Payment in full is required at time of purchase.

 

Sales and Promotions

Sales or Promotions won’t be honored after the posted end date and prices will not be adjusted.